FAIDH FEISAL

Senior Technical Product Owner

Abu Dhabi Commercial Bank (ADCB)

Conversational AI Stream | Enterprise RAG Platform

• Zero to production in 8 weeks — took a conversational AI concept and shipped a fully secure, enterprise-grade RAG platform using Semantic Kernel, Azure Document Intelligence, Azure Search, Embedding Models, and Compass LLM
• 2,000+ users live, 2M on the roadmap — platform is already serving internal customers with a plan to roll out to ADCB's entire customer base by end of March 2026
• Leading a team of 10 across AI Engineers, DevOps, Conversation Design, Solution Architecture, and Delivery — driving the entire conversational AI stream
• Built the eval pipeline from scratch — automated evaluation framework and performance dashboard to continuously monitor model quality and results
• Broke through banking bureaucracy — navigated legacy policies and complex processes to unlock the critical data the team needed to ship

Technical Delivery Manager

EPAM Systems

Client: ADNOC / AIQ | EnergyAI – World's first large-scale agentic AI for energy

• First-in-program go-live — secured client sign-off and launched on two reservoirs, the first team in the entire EnergyAI program to reach production
• 20+ person cross-functional team — orchestrated SMEs, PMs, Data Scientists, Engineers, and QA/QC to deliver against OKRs on an ambitious timeline
• Hands-on with the AI — co-developed the Reservoir Monitoring Plan Agent integrating GPT-4o, Semantic Kernel, and LangChain for predictive decision support
• Architected the data backbone — built multi-environment pipelines using Microsoft Fabric lakehouse, Azure Functions, and Blob storage across gold/silver data layers
• ML at scale — designed ML pipelines on Azure ML with MLFlow for reproducibility, deployed agents and models on Kubernetes (AKS) for scalable production

Head of Engineering

Elerian AI — B2B Conversational AI Startup

• 1 million human minutes automated per year — built and shipped a multi-tenant AI voice agent for a major insurance client (5,000+ employees), cutting operational costs by 20%
• 99.9% uptime, zero excuses — multi-cloud architecture across AWS, Azure, and on-prem, keeping production humming for multiple clients simultaneously
• 25% engagement boost — shipped omnichannel capabilities via WhatsApp and Telegram integration
• $1M in additional funding secured — presented directly to investors as part of the leadership team, backed by delivery results
• 30% revenue growth — scaled the client base across finance and insurance by providing technical expertise and automation strategies to the sales pipeline
• Built the voice pipeline — architected real-time voice processing with custom VAD and voice biometrics on a microservices architecture
• 10 engineers, 3 regions — grew and led a global team, recruiting top talent from companies like Expedia

Head of Product & Engineering

CourtCorrect — B2B SaaS Legal Tech

• 20% revenue uplift — led product diversification into new features and markets that directly moved the top line
• 50% faster team output — introduced Docker, CI/CD with GitHub Actions, and DevOps practices that cut release cycles from days to hours
• Killed the monolith — migrated the entire architecture to microservices (Python/FastAPI/Node.js) with Vue.js micro frontends, giving teams true autonomy
• Heroku to AWS Fargate — moved to serverless with autoscaling, slashing infrastructure costs while boosting reliability
• NLP for legal automation — integrated Spacy for document processing, entity extraction, and classification, replacing manual legal review workflows
• 25% faster database — led GDPR-compliant data migration to AWS RDS while improving performance and cutting costs
• Built the team from scratch — grew to 10+ engineers, recruiting senior talent from DXC and establishing Agile/Scrum across the department

Senior Associate Software Engineer

JPMorgan Chase

• Discover DXD — 150+ users in year one — full-stack lead on an internal design search engine (Python/Flask + React), drove 50% engagement boost through data-driven A/B testing and NLP-powered search with Spacy
• DXD Onboarding — hiring time cut by 5x — automated the hiring pipeline for 50+ roles with Python, slashed UI testing time by 45% with Selenium & Jest
• DocuBot — AI that writes presentations — built an NLP-powered PowerPoint automation tool, presented to leadership and secured executive buy-in to productionise
• DPS & You — 90% org-wide adoption — objectives visualization tool that became the standard across the org, with 60% faster APIs via PostgreSQL optimization