// Head of Technology

FAIDH FEISAL

Technology strategy, risk & investment due diligence | a decade of production AI | ex-JPMorgan

[email protected] +44 7472 982620 LinkedIn London, UK British

// about

Profile

Head of Technology for a $100M+ single family office in London. Responsible for all technology across the office and its portfolio companies — strategy, security, vendors, spend, and the office's private AI platform — reporting directly to the Principal.

Before that, ten years of production AI in regulated institutions: ADNOC's reservoir-optimisation programme, an enterprise AI platform inside ADCB, voice automation for a multinational insurer, five years at JPMorgan. Strategic by default, hands-on when it matters.

// career path

Experience

Apr 2026 – Present London, UK

Head of Technology

Single Family Office · $100M+ AUM

  • Own all technology for the office and its portfolio companies — strategy, security, vendors, and spend — reporting to the Principal through a weekly decision brief.
  • Designed and delivered the office's sovereign AI platform: a self-hosted graph-RAG brain over years of mail, documents, meetings and deals, with agentic per-role assistants that reason across the knowledge graph and answer with citations. No data ever leaves our infrastructure.
  • Engineered it to run at a few hundred pounds a month — open-weight models on scale-to-zero GPUs, native tool-calling, entity resolution, and an evaluation harness gating answer quality — versus per-seat enterprise licences.
  • Made the build-vs-buy calls that set the group's stack: Shopify over a custom build for the retail arm, a proposed multi-week messaging rebuild killed on cost/benefit, EOR providers assessed for cross-border employment.
  • Transitioned the boutique hotel's entire operation onto a single platform within a quarter — every department, from reception to housekeeping to maintenance, now runs on it daily.
  • Stood up the same stack for the group's digital art marketplace in days — the second company on a platform built once.
  • Relaunched the group's TV production website on a modern stack, tested to ~50x the old site's capacity.
  • Rolled out a security baseline across every company: secret scanning, threat models, and access control.
› click to collapse
Dec 2025 – Mar 2026 Abu Dhabi, UAE

Senior Product Owner, AI & ML

Abu Dhabi Commercial Bank (ADCB)

Conversational AI Stream | Enterprise RAG Platform

  • Zero to production in 8 weeks — took a conversational AI concept and shipped a fully secure, enterprise-grade RAG platform; the first consumer-facing conversational AI in ADCB's Mobile & Internet Banking app
  • Live to all 2M ADCB customers across the UAE — drove the rollout from internal launch to the full customer base, working senior stakeholders across compliance, security and retail banking to get there
  • Led a team of 10 across AI Engineers, DevOps, Conversation Design, Solution Architecture, and Delivery, driving the entire conversational AI stream
  • Broke through banking bureaucracy — navigated legacy policies and complex processes to unlock the critical data the team needed to ship, and built the evaluation framework that kept model quality measurable
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Jan 2025 – Dec 2025 Abu Dhabi, UAE

Technical Delivery Manager

EPAM Systems

Client: ADNOC / AIQ | ENERGYai — world's first large-scale agentic AI for energy

  • First-in-program go-live — secured client sign-off and launched on two reservoirs, the first team in the entire ENERGYai program to reach production
  • Ran delivery governance with client programme leadership — scope, sequencing and sign-off for the stream, reporting against OKRs on an ambitious timeline
  • 20+ person cross-functional team — orchestrated SMEs, PMs, Data Scientists, Engineers, and QA/QC
  • Stayed hands-on — co-developed the reservoir monitoring agent (GPT-4o, Semantic Kernel) and the Azure data and ML pipelines behind it, deployed on Kubernetes for production scale
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Nov 2022 – Sep 2024 London, UK

Head of Engineering

Elerian AI — B2B Conversational AI Startup

  • 1 million human minutes automated per year — built and shipped a multi-tenant AI voice agent for a major insurance client (5,000+ employees), cutting operational costs by 20%
  • $1M in additional funding secured — presented directly to investors as part of the leadership team, backed by delivery results
  • 30% revenue growth — scaled the client base across finance and insurance by bringing technical expertise into the sales pipeline
  • Owned security and compliance for regulated finance and insurance clients across the UK and South Africa — data handling, vendor risk, GDPR
  • Architected the voice pipeline — real-time voice processing with custom VAD and voice biometrics, at 99.9% uptime across AWS, Azure and on-prem
  • 10 engineers, 3 regions — grew and led a global team, recruiting top talent from companies like Expedia
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Jan 2022 – Nov 2022 London, UK

Head of Product & Engineering

CourtCorrect — B2B SaaS Legal Tech

  • 20% revenue uplift — led product diversification into new features and markets that directly moved the top line
  • Built the team from scratch — grew to 10+ engineers, recruiting senior talent from DXC and establishing Agile/Scrum across the department
  • 50% faster team output — introduced CI/CD and DevOps practices that cut release cycles from days to hours
  • Re-platformed the product — monolith to microservices and Heroku to serverless AWS, slashing infrastructure costs while boosting reliability
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Aug 2016 – Dec 2021 London, UK

Senior Associate — AI & Data Products

JPMorgan Chase

  • DPS & You — 40,000+ users, 90% org-wide adoption — objectives visualization tool that became the standard across the org, with 60% faster APIs via PostgreSQL optimization
  • Discover DXD — 150+ users in year one — full-stack lead on an internal design search engine, drove a 50% engagement boost through data-driven A/B testing and NLP-powered search
  • DocuBot — AI that writes presentations — built an NLP-powered PowerPoint automation tool, all pre-dating the LLM era
  • Presented directly to senior leadership to secure productionisation and adoption of every major product
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// selected work

Projects

🏆
2ND PLACE — $15K

HotLabel

Crowdsourced Data Labeling for LLM Alignment

Replaces intrusive online ads with micro data-labeling tasks embedded into websites. Built from scratch for TII's global CrowdLabel Challenge in Abu Dhabi — won 2nd place for Most Innovative Solution. A full microservices ecosystem with multi-layer QA validation and privacy-first user profiling.

7Microservices
$15KPrize Won
TIIChallenge
FastAPIPostgreSQLRedisKongDockerCeleryGCP
🤖
R&D

Banking AI Agents

Multi-Agent Orchestration

A six-agent banking assistant with a shared orchestration and skills layer. The agents handle product discovery, onboarding, financial guidance and cross-selling between them, with cross-agent context handoffs backed by Azure Cosmos DB.

6AI Agents
HybridRouting
E2ETested
Semantic KernelAzure OpenAICosmos DBAzure AI SearchPydantic v2Docker
📈
OPEN SOURCE

Financial RAG

RAG for Regulatory Document Analysis

Production-grade RAG for querying financial regulatory documents (ISO 20022, ISO 27001) in plain English. Cited answers, role-based access, and a built-in evaluation framework for relevance and completeness scoring.

RBACAuth
CitedAnswers
EvalPipeline
ReactFastAPIQdrantAzure OpenAIRedisDocker

// capabilities

Skills

🎯

Strategy & Advisory

Technology Strategy Build vs Buy Technology Due Diligence AI Governance Spend Governance Exec & Investor Communication
🤖

AI / ML

RAG & Knowledge Graphs Agentic AI Conversational AI Self-hosted / Sovereign AI Semantic Kernel LangChain NLP Voice Biometrics MLOps / MLFlow Evaluation Pipelines
🔒

Security & Governance

Data Sovereignty Threat Modelling Secret Scanning Access Control / RBAC GDPR
☁

Engineering & Cloud

Python TypeScript Go React Azure AWS GCP Kubernetes Terraform Docker
🛠

Data & DevOps

PostgreSQL Redis Qdrant Microsoft Fabric CI/CD GitHub Actions Prometheus / Grafana
⚙

Leadership

Team Scaling (10–20+) Roadmapping Stakeholder Engagement OKRs Vendor Management Investor Relations

// education

Education

BSc (Hons) Computing with Industrial Experience

University of the West of England

2013 – 2016